Privacy Policy

Last Updated: [Date]

PHC (referred to as "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (phc.com.jo/en/ecommerce). By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

When you make a purchase or register for an account, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by third-party payment providers)

1.2 Non-Personal Information

We also collect non-personal information through cookies and tracking technologies, such as:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data

1.3 Google Analytics

We use Google Analytics to collect data about website traffic and user behavior. Google Analytics may track:

  • Pages visited
  • Time spent on each page
  • Referral sources
  • Click interactions

This information helps us analyze and improve the user experience.

For more information on how Google Analytics collects and processes data, please visit Google’s Privacy Policy.

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill orders
  • Improve our website and services
  • Communicate with customers regarding orders or inquiries
  • Personalize the shopping experience
  • Detect and prevent fraudulent transactions
  • Comply with legal obligations

3. How We Protect Your Information

We implement appropriate security measures to safeguard your personal information, including:

  • Secure Socket Layer (SSL) encryption
  • Limited access to personal data
  • Secure payment gateways

However, no online transaction is 100% secure, and we cannot guarantee absolute protection.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

  • Service Providers: Payment processors, delivery partners, and IT service providers who assist in website functionality.
  • Legal Authorities: If required by law or to protect our legal rights.
  • Google Analytics: For website analytics and performance tracking.

5. Cookies and Tracking Technologies

We use cookies to enhance user experience. By using our site, you consent to the use of cookies. Cookies are mandatory for site functionality and cannot be disabled by users. If you do not agree with the use of cookies, please refrain from using our website.

6. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

  • Accessing, correcting, or deleting your personal information
  • Opting out of marketing communications

To exercise your rights, contact us at info@phc.com.jo.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies or practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us